Privacy Policy
Last Updated: April 24, 2025
These Terms of Service (the "Agreement") constitute a legally binding contract between you, an individual user (such person, the “Customer,” “you,” or “your”) and Oomph Fitness Inc. (“Oomph,” “we,” “us,” or “our”), governing your use of the FaithFull mobile software application (the “App”), the related website located at
, and any other online properties owned or controlled by or on behalf of Oomph (collectively with the App, the “FaithFull Services”). This Agreement is entered into as of the earlier of: (a) the date you first use any part of the FaithFull Services; or (b) the date you agree to be bound by this Agreement (the "Effective Date").
BY INSTALLING, ACCESSING, OR USING THE FAITHFULL SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, IMMEDIATELY DISCONTINUE USE OF THE FAITHFULL SERVICES. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL CAPACITY TO ENTER INTO THIS AGREEMENT.
Material Terms:
As further detailed in this Agreement (and without limiting any specific section), you acknowledge and agree to the following:
The FaithFull Services are licensed, not sold, and you may only use them as outlined in this Agreement;You use the FaithFull Services at your own risk, and you should consult with a licensed physician or healthcare provider before beginning any nutrition program;Use of the FaithFull Services may involve third-party terms and fees, including fees from your mobile network provider, which are solely your responsibility;You consent to the collection, use, and sharing of your personal data as described in the FaithFull Privacy Policy, available at www.faithfull.ai/privacy-policy;We provide the FaithFull App “as is,” with no warranties of any kind, and Oomph’s liability to you is limited;Any disputes between you and Oomph will be resolved through binding arbitration, and by accepting this Agreement, you waive the right to a jury trial or to participate in a class action, as further described in Section 13;By using the FaithFull Services, you agree to allow us to collect and share anonymized consumption data to improve service quality and assist with support or refund issues. You may opt out, as explained in Section 9(a).
1. Definitions
"FaithFull Services"
has the meaning set out in the introductory paragraphs to this Agreement.
"FaithFull Software"
means the FaithFull mobile software application and any updates provided as part of the FaithFull Services.
"Customer Data"
means any data, information, content, records, and files that Customer loads into, receives through, transmits to, or enters into the FaithFull Services.
"Modifications"
means modifications, improvements, customizations, updates, enhancements, aggregations, compilations, derivative works, translations and adaptations, and "Modify" has a corresponding meaning.
"Personal Information"
means information about an identifiable individual.
"Technical Support Services"
means the support services described in Section 11.
"Website"
means any websites used by Oomph to provide the FaithFull Services, including the website located at
.
2. General Terms and Conditions
(a) Changes to this Agreement.
Customer understands and agrees that we may revise this Agreement at any time without prior notice. The revised Agreement will become effective immediately upon posting unless otherwise stated. Any continued use of the FaithFull Services after the revised Agreement takes effect constitutes Customer's acceptance of such changes. If Customer disagrees with any modification, the sole remedy is to stop using the FaithFull Services.
(b) Privacy Policy.
Your access to and use of the FaithFull Services is also governed by our Privacy Policy, available at
https://www.faithfull.ai/privacy-policy
.
(c) Jurisdictional Issues.
The FaithFull Services are operated by Oomph Fitness Inc. from Ontario, Canada. We make no representation that the Services are appropriate or available outside Canada and the United States. If you access the Services from other jurisdictions, you do so voluntarily and are responsible for compliance with local laws. Access from jurisdictions where our content or practices are illegal is strictly prohibited.
(d) Eligibility.
The FaithFull Services are not intended for users under the age of 13 (or under 16 in the EU) or users previously suspended or removed by us. IF YOU ARE UNDER 13 YEARS OF AGE (or under 16 in the EU), DO NOT USE OR ACCESS THE FAITHFULL SERVICES. By using the Services, you confirm you are at least 18 years old or have been granted permission by a parent or guardian who is at least 18.
3. The FaithFull Services
(a) Description.
The FaithFull Services offer AI-powered nutrition tracking tools designed to help Customers monitor food intake, log meals, and receive personalized nutrition guidance for personal use. The Services do
not
include fitness or workout tracking. Features may be updated or changed at any time, with or without notice.
(b) Mobile Services.
FaithFull is accessible via smartphones, tablets, and other mobile devices. Your carrier’s standard messaging, data, and other fees may apply. It is your responsibility to confirm device compatibility and any applicable charges with your provider.
(c) Provisioning of the FaithFull Services.
Subject to compliance with this Agreement, we may collect and process usage data to provide, maintain, and enhance the FaithFull Services. This includes sharing anonymized data with third parties when necessary, such as for support or refund purposes, as described in Section 9(a).
(d) Restrictions on Use.
Customer shall not, and shall not permit others to:
Sub-license, sell, rent, lease, or otherwise distribute the FaithFull Services or its intellectual property, or commercially exploit it;Use the FaithFull Services unlawfully or in a way that threatens the Service’s security or function;Upload or process any Customer Data that is malicious, unauthorized, infringes on others’ rights, or violates laws;Modify, reverse-engineer, disassemble, or copy the FaithFull Services or its components;Obscure or remove any proprietary notices; orUse the Services to build a competitive product, or conduct penetration testing without permission.
(e) Suspension of Access; Scheduled Downtime; Modifications.
We may suspend your access or modify the Services at our discretion:
For scheduled maintenance;If you violate this Agreement; orTo address urgent security issues.
You must accept all updates, patches, or enhancements to the Services.
(f) Control Software and Analytics Tools.
FaithFull may include control software and third-party analytics tools (e.g., Google Analytics) to collect usage and performance data. These tools may use cookies or similar technologies to help us ensure compliance and improve user experience. By using the Services, you consent to this data collection in accordance with our Privacy Policy.
4. Registration
(a) Log-In Credentials.
While you may browse the public-facing portions of the FaithFull Services without registering, full access to features requires downloading the App and creating an account (an “Account”).
(b) Account Security.
You are responsible for safeguarding your Account credentials and all activity that occurs under your Account. You may not share your credentials with others. If you suspect unauthorized use of your account, contact us immediately at
. FaithFull (Oomph Fitness Inc.) is not liable for any losses resulting from unauthorized use prior to such notification.
(c) Accuracy of Information.
When registering, you agree to provide accurate, current, and complete information. You must promptly update your information if changes occur. We reserve the right to cancel or reassign usernames or suspend/terminate accounts for violations of this Agreement or applicable laws, or if associated activity harms FaithFull’s integrity. If we are unable to deliver messages to your provided email address, we may terminate your Account without notice.
5. Subscriptions and Payment
(a) Initial Subscription Payment.
To access premium nutrition tracking features, you must purchase a subscription. Upon enrollment, we will charge your selected payment method for the subscription fee, applicable taxes, and service charges—unless a free trial applies.
(b) Free Trials.
If your subscription begins with a free trial, we will charge your payment method automatically at the end of the trial unless you cancel before the trial ends. By submitting payment details, you agree to this billing. Free trials are for new users only. FaithFull may determine eligibility at its sole discretion.
(c) Automatically Renewable Subscriptions.
Your subscription will auto-renew at the end of the initial term unless canceled. Renewal terms will match the original subscription duration unless otherwise noted.
(d) Cancellation.
You may cancel anytime. Upon cancellation, your subscription will not renew.
No refunds
will be issued for any remaining period after cancellation.
(e) Recurring Charges.
You authorize FaithFull to charge your selected payment method on a recurring basis. Charges will reflect your current subscription plan or its closest available replacement at the then-current price. Additional terms may apply upon renewal.
(f) No Refunds.
All payments are
non-refundable
. No refunds or credits will be provided for partially used billing periods. You will retain access until the current billing period ends. We may, at our discretion, issue promotional credits or refunds—but this does not entitle any member to future credits.
(g) Price Changes.
FaithFull may modify subscription pricing at any time. Promotional rates may revert to standard pricing at the end of the promotional period, and we reserve the right to discontinue promotional pricing at our discretion.
6. Intellectual Property Rights
(a) License.
Subject to your compliance with this Agreement, FaithFull grants you a limited, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes. All rights not expressly granted are reserved.
(b) Content.
Except for user-submitted content, all materials provided through the FaithFull Services—including AI nutrition insights, text, graphics, images, and software—are owned by Oomph Fitness Inc. or its licensors and may be protected under copyright and intellectual property law. You may not reproduce, republish, distribute, or commercially use any such content without prior written consent, except as enabled by app functionality and permitted under applicable law.
(c) Marks.
All trademarks, service marks, and logos used within the FaithFull Services (the “FaithFull Trademarks”) are the property of Oomph Fitness Inc. or its licensors. You may not use them without our express prior written consent. All goodwill from such usage will benefit Oomph Fitness Inc.
7. User Content
(a) Definition.
“User Content” refers to any content you upload, post, or transmit through the FaithFull Services, including text, journal entries, meal logs, comments, and other materials protected under applicable intellectual property laws. It does not include FaithFull-generated or owned content.
(b) Screening User Content.
FaithFull allows users to post and transmit User Content, which is not pre-screened. However, we reserve the right to review, remove, or restrict content at our sole discretion. We do not guarantee the accuracy or appropriateness of User Content and are not liable for any such content posted by users.
(c) Licenses to User Content.
You retain ownership of your User Content but grant FaithFull (Oomph Fitness Inc.) a worldwide, royalty-free, sublicensable license to use, reproduce, display, distribute, and modify your content for:
Promoting the FaithFull Services,Sharing with other users,Providing the Services.
You also grant us the right to use your name, image, or likeness if it appears in your content, for identification purposes.
(d) You Must Have Rights to the Content You Post.
You represent and warrant that:
You own or have permission to post your content;Your content does not violate others’ rights or require further permissions or royalties;Your posting does not breach contracts with third parties;You will pay any required royalties stemming from your content.
(e) Waiver of Rights to User Content.
By posting content, you waive any rights of approval or compensation related to our use of that content. This includes waiving privacy, publicity, and moral rights, to the extent legally permitted.
(f) Objectionable Content.
You agree not to post any content that is unlawful, defamatory, abusive, pornographic, discriminatory, or otherwise objectionable ("Objectionable Content"). FaithFull may take any action against users who post such content. Please report violations to
.
8. Restrictions on Use of the Service
You agree
not
to:
Copy or create derivative works of any content from FaithFull;Reverse engineer or tamper with the software;Circumvent app security or interface;Post false information or impersonate others;Collect personal info from other users without consent;Use the Service for spam, commercial promotions, or unauthorized marketing;Violate laws or this Agreement in any way.
9. Ownership; Reservation of Rights
(a) Customer Data.
You retain ownership of your own data. You grant us a non-exclusive, worldwide, royalty-free license to process and use your data for operating the FaithFull Services. We may share anonymized usage data for purposes such as refund validation or service improvement. Shared data may include:
Time since installationTotal usage timeAnonymous user IDIn-app purchase historyTrial and refund data
You may opt out of anonymized data sharing by contacting
, although doing so may limit some features, including support for refunds.
(b)
Oomph Fitness Inc. retains all intellectual property rights to:
The FaithFull App and Services,Any materials or features developed under this Agreement,All related updates and modifications.
(c)
All rights not explicitly granted to you remain with Oomph Fitness Inc.
10. Privacy
By using the FaithFull Services, you agree to our access, use, collection, and sharing of your Personal Information as outlined in our Privacy Policy. You can review our full policy at
https://www.faithfull.ai/privacy-policy
.
11. Support
FaithFull monitors service availability 24/7. Technical support is typically available:
Monday to Friday, 10 AM – 6 PM ESTExcluding Canadian and U.S. statutory holidaysBy email: [email protected]
Before contacting support, please consult our help documentation. We may limit support access if usage is excessive or inconsistent with this Agreement.
12. Confidential Information
(a) Definitions.
In this Agreement, the party disclosing Confidential Information is the “Discloser,” the party receiving it is the “Recipient,” and “Confidential Information” means any non-public information disclosed in writing or orally, which a reasonable person would understand to be confidential. Confidential Information does not include information that: (i) is independently developed by the Recipient; (ii) becomes public without breach; or (iii) is received lawfully from a third party.
(b) Confidentiality Obligations.
The Recipient agrees to protect the Discloser’s Confidential Information using reasonable safeguards and not to disclose it to anyone except authorized personnel with a need to know and bound by similar obligations. The Recipient agrees not to use Confidential Information for any purpose other than as allowed under this Agreement.
(c) Legal Disclosures.
The Recipient may disclose Confidential Information if required by law or legal process, provided reasonable notice is given to the Discloser (unless legally prohibited), and the Recipient cooperates in seeking protective orders or confidentiality agreements.
(d) Return or Destruction.
Upon termination of this Agreement, the Recipient will return or destroy all Confidential Information of the Discloser within 30 days, unless retention is required by law.
13. Dispute Resolution
(a) Binding Arbitration.
Any disputes arising from this Agreement or your use of FaithFull will be resolved through binding arbitration under the rules of the Canadian Arbitration Association (CAA), rather than court. YOU WAIVE YOUR RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION.
(b) Exceptions.
Either party may: (i) bring claims in small claims court; (ii) seek enforcement through applicable government agencies; (iii) seek injunctive relief; or (iv) sue for IP infringement.
(c) Arbitrator & Rules.
Arbitration will be conducted in Toronto, Ontario, under CAA rules (
canadianarbitrationassociation.ca
). The arbitrator has exclusive authority over all disputes related to interpretation and enforcement of this Agreement.
(d) Notice Procedure.
Disputes must begin with a written notice sent by registered mail. FaithFull’s notice address is:
Oomph Fitness Inc.
200 Cachet Woods Ct #120,
Markham, ON L3R 2C7,
Attn: General Counsel.
(e) Class Action Waiver.
You may only bring claims on an individual basis. The arbitrator may not combine claims or preside over class or representative proceedings.
(f) Changes to Arbitration Terms.
If we change this arbitration section (excluding address changes), you may reject the change within 30 days by written notice, in which case the prior version remains in effect.
(g) Enforceability.
If any portion of this arbitration clause is found unenforceable, the entire clause will be void.
14. Physical Activity Disclaimer
FaithFull is an AI-powered nutrition tracker only. It does not diagnose, treat, or provide medical advice. You should consult your doctor before beginning any new health-related program. We are not responsible for any health issues arising from your use of the App.
15. Limitation of Liability and Disclaimer of Warranties
FaithFull and its affiliates, officers, employees, and licensors ("FaithFull Parties") provide the Services “as is” and “as available” without warranties. We do not guarantee accuracy, uptime, or that the app is virus-free. We are not responsible for any indirect or consequential damages. In all cases, our liability is limited to the amount you paid or $100, whichever is greater.
16. Third Party Disputes
You are solely responsible for interactions with third parties arising from your use of the FaithFull App. You release the FaithFull Parties from liability related to such disputes. Section 13 (Arbitration) does not apply to claims brought by third-party content licensors.
17. Indemnification
You agree to defend and indemnify FaithFull from claims, legal fees, and damages related to (a) your breach of this Agreement, (b) your misuse of the Service, or (c) your User Content.
18. Term and Termination
(a) Term.
This Agreement begins upon your first use and continues until terminated.
(b) Termination.
You may terminate by deleting the App and emailing
. We may terminate at any time, with or without cause, and with or without notice.
(c) Survival.
Sections that should survive termination—including payment, IP rights, dispute resolution, and indemnification—will remain in effect.
19. Consent to Electronic Communications
By using FaithFull, you consent to receiving electronic communications, including account notifications and promotional offers, in accordance with our
Privacy Policy
.
20. Mobile Messaging
FaithFull’s SMS services are optional. Message and data rates may apply. Text STOP to opt out or HELP for support. We are not responsible for delayed or undelivered messages. You must maintain accurate contact info. Use of our messaging service means you agree to indemnify us for any issues resulting from inaccurate or unauthorized mobile numbers.
21. Miscellaneous
This Agreement is governed by Ontario law. You agree to jurisdiction in Ontario, Canada. If any part of this Agreement is held invalid, the rest remains enforceable. This is the entire agreement between you and FaithFull. We may assign this Agreement; you may not without our consent.
22. Contact Us
You can contact us at:
FaithFull / Oomph Fitness Inc.
200 Cachet Woods Ct #120,
Markham, ON L3R 2C7
Email:
23. Apple App Store License Terms
If you downloaded the FaithFull App from the Apple App Store, you agree that:
This Agreement is between you and Oomph Fitness Inc., not Apple. Apple has no responsibility for the App’s performance. Apple will only refund the purchase price (if any).Apple is not liable for any claims related to your use of the App. You are not located in a restricted or embargoed country. Apple is a third-party beneficiary of this Agreement.
24. Google Play Terms
If the App was downloaded from Google Play, you acknowledge:
Google provides no support services. In case of any conflict between this Agreement and the Google Play Developer Distribution Agreement, Google’s terms will control to the extent of the conflict.
25. Third-Party Tools and SDKs
FaithFull may integrate third-party software development kits (“SDKs”) and other tools that facilitate features such as analytics, payment processing, user authentication, marketing, and customer support. These third-party services may collect and process data as governed by their own terms of use and privacy policies.
By using the FaithFull App, you acknowledge and agree that:
We may share limited data (such as device identifiers, app usage behavior, or anonymized purchase history) with trusted third-party SDK providers to operate and improve our Services.These third parties process data on our behalf or to fulfill their service obligations, but they may also independently collect data as controllers under their own terms.A list of third-party SDKs used in the App and links to their privacy policies may be found in our Privacy Policy.
We take reasonable steps to ensure our partners are compliant with applicable privacy laws and maintain industry-standard security practices, but we are not responsible for the privacy practices of third parties outside our control.
Effective Date: April 24, 2025
Your privacy is very important to us. At Oomph Fitness Inc., our mission through the FaithFull app is to help you honor your health journey with simplicity, faith, and purpose — and we want you to know how we collect and use the data that you provide to us.
This privacy notice (the “Privacy Policy”) for Oomph Fitness Inc. (referred to as “FaithFull,” “Company,” “we,” “us” or “our”), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Visit our website at https://www.faithfull.ai (the “Website”), or any website of ours that links to this Privacy PolicyUse or otherwise access our FaithFull mobile application (“Mobile App”)Engage with us in other related ways, including any sales, marketing, or events or otherwise connect with us
We encourage you to read this Privacy Policy carefully, as well as our Terms of Service (referred to throughout as our “Terms”). We may update this Privacy Policy from time to time, and changes are effective upon posting. If you do not agree with the terms of this Privacy Policy, please discontinue your use of the Website and/or Mobile App.
BY USING THE SERVICES, YOU CONSENT TO THE COLLECTION, USE, AND TRANSFER OF YOUR PERSONAL DATA FOR PROCESSING AS DESCRIBED IN THIS PRIVACY POLICY.
Questions or Comments
We welcome questions and comments about this Privacy Policy and our privacy practices. Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or comments, please contact us at
.
Contents
What Information Does FaithFull Collect?How Does FaithFull Process Your Information?What Legal Reasons Do We Rely on To Process Your Information?How Is Your Information Shared?Is Your Information Transferred Internationally?How Do We Protect Your Information?How Long Do We Keep Your Information?Do We Collect Information from Minors?How Do We Handle Your Social Logins?Do We Use Cookies and Similar Technologies?What Are Your Privacy Rights?Do We Make Updates to this Privacy Policy?Do California Residents Have Specific Rights?How Can You Contact Us About This Privacy Policy?
1. What Information Does FaithFull Collect?
Each time you provide or transmit information to us via the Website or Mobile App, FaithFull may obtain and collect personally identifiable information about you, including, but not limited to, your name, email address, and any other information that may be used to identify you.
We may also collect information about your IP address, browser type, cookie identifiers, Internet Service Provider, referring and exit page, operating system, clickstream data, the type of mobile device you use, your mobile device's unique device ID, and your mobile operating system (“Internet Activity Data”). We may track information regarding your use of our Website or Mobile App, including but not limited to, meal logs, nutrition goals set, timestamps associated with your activity, and interactions within the app.
We also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers. There are several opportunities for you to share information about yourself and your activities with FaithFull. For example:
Account, Profile, Activity and Use Information
We collect basic account information such as your name, email address, phone number, date of birth, weight, gender, username, and password that you may select in connection with establishing an account on our Services. We use your contact information to respond to your support requests and comments. Profile, activity, and use information is collected when you choose to enter meals, track calories, set goals, or otherwise interact with the Services.
Sensitive Information
We do not process sensitive personal information unless required for the delivery of services and you have provided explicit consent.
Content You Share
We gather information from any photos, journal entries, meal tracking posts, comments, or other content you share on the Services.
Contacts Information
You may choose to add contacts by syncing your mobile device’s contacts. If you choose to share your contacts with FaithFull, we will access and store this information to help you connect with friends who may also be using the Services.
Wearable or Connected Devices
At this time, FaithFull focuses solely on nutrition tracking and does not actively collect data from wearables. However, if integrated in the future, Personal Data from devices such as meal logging tools or health tracking apps may be processed with your explicit permission.
Health Information
FaithFull may collect or infer limited health-related information based on your nutrition tracking (such as caloric intake or nutrient breakdown). You must provide your explicit consent before uploading or syncing any health information. You may withdraw your consent to FaithFull processing your health information at any time by adjusting your app settings or contacting [email protected].
Apple Health App Data
You can choose to connect and share your information with Apple Health and share your Apple Health information with FaithFull. The information you provide to Apple Health is then governed by the Apple Terms and Conditions and Privacy Policy. The unique information you choose to send from Apple Health is not used by FaithFull for marketing and advertising, nor is it transferred by FaithFull to third parties for marketing or advertising purposes.
Payment Information
When you make a payment on FaithFull, you may provide payment information such as your credit card or other payment details. We use Payment Card Industry compliant third-party payment services and do not store your credit card information.
Our online store is hosted by Go High Level Inc., which provides the platform that allows us to sell our products and services to you. Your data is stored through Go High Level’s data storage, databases, and the general Go High Level application. By using services provided by Go High Level Inc., you agree to their terms and conditions, available at
https://www.gohighlevel.com/terms-of-service
, including their privacy policy.
For payment processing, we also use the services of Stripe Inc., 185 Berry Street, Suite 550, San Francisco, CA 94107, USA (“Stripe”). Payment information is transmitted to Stripe’s servers in the United States.
Technical Information
We collect information from your browser, computer, or mobile device, which provides us with technical information when you access or use the Services. This technical information includes device and network information, cookies, log files, and analytics information. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, settings, and information about your activity in the Services.
Social Media Login Data
We may provide you with the option to register using your existing third-party account, such as Facebook, Google, or Apple. If you choose to register this way, we collect the information that you agree to share with FaithFull (e.g., name, email address, profile information, preferences). See further details in the section called "How Do We Handle Your Social Logins?" below.
Consumption Data
When you use the FaithFull Services, we may collect and analyze data regarding your app usage to provide support, process refund requests, and improve our Services. This data includes:
Time since app installationTotal app usage timeAnonymous account identifierDetails of in-app purchase consumption (e.g., whether it was fully used)Information on associated trial periodsTotal amounts spent and refunded
This information is anonymized and used solely for the purposes described in this Privacy Policy.
2. How Does FaithFull Process Your Information?
FaithFull uses the information we collect and receive as described below:
To Provide the Services
We process the information we collect and receive to provide the Services, including providing you with the ability to track your meals, monitor your nutrition goals, and analyze your progress. For example, we may help you compare your past nutrition tracking efforts to encourage healthy habits.
To Facilitate Account Creation and Authentication
We process your information so you can create and log into your account, as well as keep your account active and secure.
To Customize the Services
We use the information we collect about you to personalize your experience. For example, we may suggest new features you may want to try or personalize app content based on your nutrition goals.
To Improve the Services
We use the information we collect, including anonymized consumption data, to enhance the user experience, identify trends, and improve the functionality of the FaithFull Services. For example, anonymized consumption data is shared with Apple to process and resolve refund requests for in-app purchases.
To Protect You and the Services
We use the information we collect when necessary to protect our users and enforce our Terms of Service.
To Send You Communications
We may process your information for marketing purposes, if that is consistent with your marketing preferences. You can opt out of marketing and push communications at any time.
To Fulfill and Manage Your Orders
We may process your information to fulfill and manage your orders, subscriptions, payments, returns, and exchanges made through our Services.
To Request Feedback
We may process your information to request feedback about your use of the Services.
3. What Legal Reasons Do We Rely on To Process Your Information?
We only process your information when we believe it is necessary and we have a valid legal reason to do so under applicable law, such as to comply with laws, protect your rights, or fulfill our legitimate business interests.
General Data Protection Regulation (GDPR) and UK GDPR
If you are located in the EU or UK, this section applies to you. The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
Consent: We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.Performance of a Contract: We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services.Legitimate Interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms.
4. How Is Your Information Shared?
We may share your information in specific situations described in this section and/or with the following groups of third parties:
Vendors, Consultants and Other Third-Party Providers
We may share anonymized consumption data with Apple and other relevant third parties to facilitate the resolution of refund requests for in-app purchases. This data includes time since app installation, app usage time, anonymous account identifiers, and purchase details, as outlined in the section "What Information Does FaithFull Collect?"
We may also share your information with third-party service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These parties are committed to protecting the data they hold on our behalf and will not share your personal information with any organization apart from us.
Please note, we do not share text messaging originator opt-in data and consent information with any third parties.
The categories of third parties we may share your information with include:
Ad NetworksAffiliate Marketing ProgramsCommunication & Collaboration ToolsData Analytics ServicesData Storage Service ProvidersOrder Fulfillment Service ProvidersPayment ProcessorsPerformance Monitoring ToolsProduct Engineering & Design ToolsRetargeting PlatformsSales & Marketing ToolsSocial NetworksUser Account Registration & Authentication ServicesWebsite Hosting Service Providers
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
Business Partners
We may share your information with our business partners to offer you certain products or services.
5. Is Your Information Transferred Internationally?
We may transfer, store, and process your information in countries other than your own. Our servers are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities, and by third parties with whom we share your personal information, in the United States and other countries.
While countries outside the EU, EEA, and the UK may not always have strong data privacy laws, we take measures to protect your Personal Data as described in this Privacy Policy and in compliance with applicable Data Privacy Law.
We also require all third-party data recipients (including our service providers) to process your information in a secure manner and in accordance with the GDPR and other applicable Data Privacy Law (e.g., through the signing of the EU Standard Contractual Clauses).
If you have further questions about this or would like to request to view copies of the applicable safeguards (where required), please contact us using the contact details in the section titled “How Can You Contact Us About This Privacy Policy?” below.
6. How Do We Protect Your Information?
We protect your information by implementing and maintaining a system of organizational and technical security measures that are designed to protect the security of any personal information we process against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
We employ reasonable protections for your information that are appropriate to its sensitivity. The Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information. In addition, FaithFull’s secure servers protect this information using advanced firewall technology. You should only access the Services within a secure environment.
Despite such efforts, however, please note that no organization can fully eliminate risks or guarantee the security of personal information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about you at any time, and we bear no liability for uses or disclosures of personal information or other data arising in connection with the theft of the information or other malicious actions.
7. How Long Do We Keep Your Information?
We retain information as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information.
Information associated with your account will generally be kept until it is no longer necessary to provide the Services or until your account is deleted. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the purposes for which we process it, and whether we can achieve those purposes through other means.
We also consider the periods for which we might need to retain personal data to meet our legal obligations, respond to complaints and queries, or protect our legal rights in the event of a claim being made.
In general, this means that we will likely keep your Personal Data for as long as your User Account is open. Following closure of your User Account, however, we may still retain a limited portion of your Personal Data to maintain a continuous relationship with you if we are in contact again, and to comply with our internal processes and legal obligations.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider whether we can minimize the personal data we use over time, and whether we can fully anonymize your data so that it can no longer be associated with you, in which case we may use that information without further notice to you.
8. Do We Collect Information from Minors?
We do not knowingly solicit data from children under 18 years of age. By using the Services, you represent that you are at least 18 years of age. If we learn that personal information from users under 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
9. How Do We Handle Your Social Logins?
Our Services offer you the ability to register and log in using your third-party social media account details (such as your Facebook, Google, or Apple login). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the provider, but often includes your name, email address, profile picture, and any other information you have chosen to make public on that platform.
We will use the information we receive only for the purposes described in this Privacy Policy or as otherwise made clear to you through the Services.
10. Do We Use Cookies and Similar Technologies?
We use cookies and similar tracking technologies (such as web beacons, pixels, and device identifiers) and social media widgets (collectively, “Cookies”) to collect and use personal information about you, including for analytics purposes and to serve you interest-based advertising.
For further information about the types of Cookies we use, why we use them, and how you can control Cookies, please see our Cookies Policy.
11. What Are Your Privacy Rights?
In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. You can make such a request by contacting us using the details in the section titled “How Can You Contact Us About This Privacy Policy?” below. We will consider and act upon any request in accordance with applicable data protection laws.
Opting Out of Consumption Data Collection
You may opt out of the collection and sharing of anonymized consumption data by contacting us at
. Please note that opting out may limit certain functionalities, including our ability to process refund requests for in-app purchases.
Consent
If we have collected and processed your personal information with your consent, you may withdraw your consent at any time through the FaithFull Mobile App (if applicable), via settings on your device, or by contacting us using the details provided in the section titled “How Can You Contact Us About This Privacy Policy?” below.
Withdrawing your consent will not affect the lawfulness of any processing conducted prior to your withdrawal, nor will it affect processing conducted under other lawful grounds.
Opting Out of Marketing and Promotional Communications
You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in our emails or contacting us using the contact details provided below. You will then be removed from marketing lists.
However, we may still communicate with you to send service-related messages necessary for administration and use of your account, to respond to service requests, or for other non-marketing purposes.
If you opt in, you may also receive text messages from FaithFull. You can opt out of receiving text messages at any time by texting STOP to the number from which you received the message. You will receive a one-time confirmation text. If you experience any issues with text messaging from FaithFull, you can text HELP or email
.
We maintain "do-not-call" and "do-not-mail" lists as mandated by law and process such requests within legally required timeframes.
Push Notifications:
If you opt in on your device, FaithFull may occasionally send you push notifications through our Mobile App with updates, encouragement, achievements, and other notices. You can opt out of these communications at any time by changing the settings on your device.
Account Information
At any time, you can review or change the information in your account or terminate your account by logging into your account settings. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, or comply with applicable legal requirements.
12. Do We Make Updates to This Privacy Policy?
Yes, we will update this Privacy Policy as necessary to stay compliant with relevant laws. We may revise and update this Privacy Policy at any time at our sole discretion by posting an updated Privacy Policy on our platform. All such changes are effective immediately when posted and apply to all access and use of the Services thereafter.
The updated version will be indicated by an updated "Revised" date. We recommend that you review our website regularly to stay informed of any changes. We also try to notify you of significant updates (for example, through notices posted on our website or mobile app).
13. Do California Residents Have Specific Rights?
If you are a resident of California, you are granted specific rights regarding your personal information.
The California Civil Code Section 1798.83 permits our users who are California residents to request and obtain, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.
If you are a California resident and would like to make such a request, please submit your request in writing using the contact details provided below.
If you are a California resident, we also adhere to certain rights and obligations regarding your personal information as outlined in applicable law.
What Categories of Personal Information Do We Collect?
Category
How We Obtain It
Collected
A. IdentifiersExamples:
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name.
Directly from you or linked third party accounts.
YES
B. Personal information categories listed in the California Customer Records statute
Examples: Name, contact information, education, employment, employment history, and financial information.
Directly from you and your devices.
YES
C. Protected classification characteristics under California or federal law
Examples: Gender and date of birth.
Directly from you and your devices.
YES
D. Commercial information
Examples: Transaction information, purchase history, financial details, and payment information.
Directly from you and your devices.
YES
E. Biometric information
Examples: Physical characteristics such as weight and height, and photographs identifying your facial features, to the extent you choose to enter these on the Platform.
Directly from you and your devices.
YES
F. Internet or other similar network activity
Examples: Information about your use of the Platform and your IP address, including information collected automatically through cookies.
Directly from you and your devices.
YES
G. Geo-location data
Examples: Where the IP address of your computer or device is used to determine your geographic location so that we can customize your experience on the Platform (e.g. language settings).
Directly from you and your device(s).
YES
H. Sensory Data
Examples: Audio, electronic, visual, thermal, olfactory, or similar information (e.g., your photos and audio where you have selected particular services or features on the Platform).
Directly from you, where you have selected particular services or features on the Platform.
YES
I. Inferences drawn from other Personal Data
Examples: Information you provide about yourself and any preferences in your User Account, communications with us or directed to us via letters, emails, chat services, calls, and social media, fitness activity data provided by you on the Platform or generated through your use of the OOMPH App, including activity data generated by the devices that you connect to the OOMPH App where you have selected particular services or features on the Platform and contacts information.
Directly from you and your devices.
YES
Request to Exercise Your Rights
RIGHT TO KNOW
Under the CCPA, you have the right to request information about our collection, use, and disclosure of your personal information over the prior 12 months. Specifically, you may request that we provide the following information:
Categories of and specific pieces of personal information we have collected about you.Categories of sources from which we collect personal information.Purposes for collecting, using, or selling personal information.Categories of third parties with which we share personal information.Categories of personal information disclosed about you for a business purpose.If applicable, categories of personal information sold about you and the categories of third parties to which the personal information was sold.
RIGHT TO DELETE
You also have the right to request that we delete your personal information, subject to certain exceptions.
EXERCISING YOUR RIGHTS
You may exercise your Right to Know and Right to Delete by either:
Emailing us at [email protected] our app by navigating to the Profile tab, selecting the gear icon in the top right corner, and scrolling to the bottom to choose the "Delete Account" option.
In your request, please specify which right you are seeking to exercise and the scope of your request. We will confirm receipt of your request within 10 days. To help verify your identity and process your request, we may require specific information from you. If we are unable to verify your identity, we may deny your request to know or delete.
REQUEST POLICIES
We currently do not collect household data. If all members of a household make a Right to Know or Right to Delete request, we will treat them as individual requests.
You may make a verifiable consumer request related to your personal information
twice per 12-month period
. We will not discriminate against you for exercising any of your rights under the CCPA.
You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we may require proof that you authorized them to act for you and may ask you to verify your identity directly with us.
What Categories of Personal Information Do We Collect?
Category
How We Obtain It
Collected
A. IdentifiersExamples:
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name.
Directly from you or linked third party accounts.
YES
B. Personal information categories listed in the California Customer Records statute
Examples: Name, contact information, education, employment, employment history, and financial information.
Directly from you and your devices.
YES
C. Protected classification characteristics under California or federal law
Examples: Gender and date of birth.
Directly from you and your devices.
YES
D. Commercial information
Examples: Transaction information, purchase history, financial details, and payment information.
Directly from you and your devices.
YES
E. Biometric information
Examples: Physical characteristics such as weight and height, and photographs identifying your facial features, to the extent you choose to enter these on the Platform.
Directly from you and your devices.
YES
F. Internet or other similar network activity
Examples: Information about your use of the Platform and your IP address, including information collected automatically through cookies.
Directly from you and your devices.
YES
G. Geo-location data
Examples: Where the IP address of your computer or device is used to determine your geographic location so that we can customize your experience on the Platform (e.g. language settings).
Directly from you and your device(s).
YES
H. Sensory Data
Examples: Audio, electronic, visual, thermal, olfactory, or similar information (e.g., your photos and audio where you have selected particular services or features on the Platform).
Directly from you, where you have selected particular services or features on the Platform.
YES
I. Inferences drawn from other Personal Data
Examples: Information you provide about yourself and any preferences in your User Account, communications with us or directed to us via letters, emails, chat services, calls, and social media, fitness activity data provided by you on the Platform or generated through your use of the OOMPH App, including activity data generated by the devices that you connect to the OOMPH App where you have selected particular services or features on the Platform and contacts information.
Directly from you and your devices.
YES
Request to Exercise Your Rights
RIGHT TO KNOW
Under the CCPA, you have the right to request information about our collection, use, and disclosure of your personal information over the prior 12 months. Specifically, you may request that we provide the following information:
Categories of and specific pieces of personal information we have collected about you.Categories of sources from which we collect personal information.Purposes for collecting, using, or selling personal information.Categories of third parties with which we share personal information.Categories of personal information disclosed about you for a business purpose.If applicable, categories of personal information sold about you and the categories of third parties to which the personal information was sold.
RIGHT TO DELETE
You also have the right to request that we delete your personal information, subject to certain exceptions.
EXERCISING YOUR RIGHTS
You may exercise your Right to Know and Right to Delete by either:
Emailing us at [email protected] our app by navigating to the Profile tab, selecting the gear icon in the top right corner, and scrolling to the bottom to choose the "Delete Account" option.
In your request, please specify which right you are seeking to exercise and the scope of your request. We will confirm receipt of your request within 10 days. To help verify your identity and process your request, we may require specific information from you. If we are unable to verify your identity, we may deny your request to know or delete.
REQUEST POLICIES
We currently do not collect household data. If all members of a household make a Right to Know or Right to Delete request, we will treat them as individual requests.
You may make a verifiable consumer request related to your personal information
twice per 12-month period
. We will not discriminate against you for exercising any of your rights under the CCPA.
You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we may require proof that you authorized them to act for you and may ask you to verify your identity directly with us.